FAQ

Deposit and withdrawal

Why is my crypto deposit locked, and how do I unlock it?
Oct 1, 2026Published on Oct 1, 2026Oct 21, 2026Updated on Oct 21, 2026228
Why do I need to verify my private wallet address, and how do I do it?
Oct 1, 2026Published on Oct 1, 2026Oct 16, 2026Updated on Oct 16, 20262
What is a Satoshi test, and how do I complete it?
Oct 1, 2026Published on Oct 1, 2026Oct 16, 2026Updated on Oct 16, 20261
Can’t find your wallet? Learn how to complete digital signature verification
Oct 1, 2026Published on Oct 1, 2026Oct 16, 2026Updated on Oct 16, 20264
Why is my crypto withdrawal asking for information, and what do I need to do?
Oct 1, 2026Published on Oct 1, 2026Oct 16, 2026Updated on Oct 16, 20261
Hardware Wallet Verification FAQ
Sep 25, 2026Published on Sep 25, 2026Oct 1, 2026Updated on Oct 1, 2026
Why hasn't my deposit been credited?
Sep 22, 2026Published on Sep 22, 2026Sep 22, 2026Updated on Sep 22, 20269
Why can’t I withdraw funds?
Aug 4, 2026Published on Aug 4, 2026Aug 5, 2026Updated on Aug 5, 20269
How do I enable allowlist? (app)
Jul 31, 2026Published on Jul 31, 2026Sep 30, 2026Updated on Sep 30, 20267
How do I check my deposit or withdrawal history?
Jun 9, 2026Published on Jun 9, 2026Sep 28, 2026Updated on Sep 28, 202610
How do I check my deposit progress?
May 21, 2026Published on May 21, 2026Sep 28, 2026Updated on Sep 28, 20265
Where do I find limits, fees and processing time details for cash withdrawal?
Apr 14, 2026Published on Apr 14, 2026Aug 11, 2026Updated on Aug 11, 20261
Where do I find limits, fees and processing time details for cash deposit?
Apr 14, 2026Published on Apr 14, 2026Aug 11, 2026Updated on Aug 11, 20261
How do I deposit USD with a debit card?
Mar 2, 2026Published on Mar 2, 2026Aug 11, 2026Updated on Aug 11, 20261
Why haven’t I received a reply from the blockchain project team?
Oct 17, 2025Published on Oct 17, 2025Aug 26, 2026Updated on Aug 26, 202616

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